Frequently Asked Questions

FAQ’s

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

Learn More


Contact Us
We are always interested in your questions and feedback to help improve the services at Ashford Swimming Pool, please talk to one of our friendly staff members or submit an enquiry via the Contact Us page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

50m Outdoor Pool – 25°C
25m Indoor Pool – 28°C
Indoor Leisure Pool – 28°C
Outdoor Waterpolo Pool – 26°C
Program Pool (Warm Pool) – 31°C

No, only one person per visit pass.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our Manage Your Membership page.

Manage my Membership

As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Get unlimited season access

Access the Ashford Swimming Pool as often as you’d like with a membership pass.

Memberships